Shipments to Europe / Worldwide

Export update: Your EU & Worldwide delivery & returns may be affected.

IMPORTANT NOTE: Orders are always shipped from the England, UK.

Read below what this means for you.

How do I pay the VAT?

The prices on the UK based website are all including VAT, however, when selecting a delivery and billing address from outside of the UK, the VAT will be deducted from your final amount to pay online allowing for costs charged by customs. All prices at checkout are deducted by the current UK tax rate. Therefore, you don’t pay taxes twice when customs issue their charges to you, as we have already deducted at point of payment.  

How do I pay for import duties and custom fees?

You will receive an email from the couriers once your order has been collected from our warehouse. This will contain a link for you to make payment of the customs fees that have been determined by your Government.

Please check with your Revenue department regarding these charges.

If you refuse delivery due to charges or charges are not settled with customs in time and goods are returned to us, we reserve the right to pass on any associated costs back to you which will be deducted out of any refunds that are due. 

Can I return my articles for free?

Cost of return is outlined in our return policy, as normal, if the item is faulty or you have been incorrectly delivered a product, we will cover the cost of return through your refund. Otherwise, the cost of return postage would be your own liability.

RETURNS

How do I return my purchase?

We recommend using a tracked carrier service which provides insurance for the value of the items you return or provides you with proof of shipment at minimum.

Before returning your items, please email in to sales@dmljeans.co.uk with your name, order number and reason for return, you will then be issued with an authorisation code and commercial invoices.

Make sure the items you want to return are properly packaged and all labels are intact. We do not accept returns on any worn items.

• Put the item(s) you wish to return in the box/bag
• Fill in the returns sheet that is included in your parcel
• You will be provided with commercial invoices for overseas returns goods once you have emailed in to sales@dmljeans.co.uk
• For overseas returns you must print FOUR commercial invoices, attach THREE to your return and take ONE to your carrier.
• Bring your package to a drop-off point from your chosen carrier. Please make sure you keep the shipping receipt as proof of return

Please return your parcel and to-: