CHRISTMAS DELIVERIES 2024 - UPDATE

Please note that our last date for pre-Christmas orders is the 17th December 2024, at peak season there can be delays in the delivery services from all couriers. With this in mind and with our best intentions we cannot fully guarantee the delivery of orders pre-Christmas.  

Free & Standard Shipping (Evri) - last day for orders 12.00 Noon 17th December

Express Delivery (DHL) - last day for orders 12.00 Noon 19th December

Returns: We are pleased to be able to extend our refund policy on purchases from the 10th December to 30 days from date of purchase. This will allow for restrictions and delays to deliveries at the Christmas and New Year Period. Our standard returns policy will apply to orders placed from the 1st January 2025.

*Please note that orders placed after the 19th December may not be fulfilled until the  27th December as our distribution staff will be away from the business for the Christmas celebrations - we thank you in advance for your patience.

 

DELIVERY CHARGES

FREE DELIVERY UK ( Whistl-EVRi 3 to 5 work days ) Orders over £35.00

STANDARD UK ( Whistl-EVRi 3 to 5 work days ) £3.99

EXPRESS UK ( DHL 24hr - Next working day ) £5.99 

CHANNEL ISLANDS Guernsey, Jersey ( Royal Mail 5 to 7 days ) £10.99 

ISLE OF MAN ( Royal Mail 5 to 7 days ) £7.99 

EUROPE - Delivery options coming soon.

Orders received before 12 Noon Monday - Friday will be dispatched the same day - please note that at peak seasons there could be small delays in dispatching orders. 

Orders received after 12 Noon, and on bank holidays and weekends will be dispatched on the next working day ( Warehouse opening hours - Monday - Friday )

Express delivery service delivers working days only Monday to Friday. 

**Please note that should an order be returned due to Incorrect address applied by customer, refusal of delivery, failure to arrange re-delivery or failure to collect from the nominated delivery service. The items will be refunded in full on receipt of the items minus postage charges incurred.

RETURNS (UK)

We are happy to offer our customers a 14 day return policy providing that:

• Garments have not been worn or washed
• Garments are free from marks, stains, odour & pet/animal hair *
• Garments are returned with all original labels/packaging †

Please complete and enclose the returns form included within your parcel and send to-:

Web returns;

Returns are posted at customer’s expense. It is advised that item is sent via recorded mail as we cannot take responsibility for items lost in the mail. We aim to refund within 3 to 5 working days of the parcel being received. Please note that we are unable to offer exchanges at this time.

* Please note, next day delivery is not available to -: AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30, PH31-41, PH49-50, HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3, Northern Ireland, Channel Islands, Isle of Man, Scilly Isles or Isle of Wight. We will endeavour to deliver orders to the above addresses within 3 to 5 days although this service is not guaranteed.

* Please note that items that are soiled, contaminated with Pet/animal hair cannot be re-sold by us, the company reserves the right to refuse a refund if the item is not in a fit state to be re-sold and the goods will be shipped back to the customer at the customers cost.

† Please note that DML jeans reserves the right to refuse refunds for items that have been worn or purposefully damaged,In this event goods will be shipped back to customer at customers cost.

RETURNS FROM OUTSIDE OF THE UK

Shipments to Europe / Worldwide
Export update: Your EU & Worldwide delivery & returns may be affected.
IMPORTANT NOTE: Orders are always shipped from the England, UK.
Read below what this means for you.

How do I pay the VAT?

The prices on the UK based website are all including VAT, however, when selecting a delivery and billing address from outside of the UK, the VAT will be deducted from your final amount to pay online allowing for costs charged by customs. All prices at checkout are deducted by the current UK tax rate. Therefore, you don’t pay taxes twice when customs issue their charges to you, as we have already deducted at point of payment.  

How do I pay for import duties and custom fees?

You will receive an email from the couriers once your order has been collected from our warehouse. This will contain a link for you to make payment of the customs fees that have been determined by your Government.

Please check with your Revenue department regarding these charges.

If you refuse delivery due to charges or charges are not settled with customs in time and goods are returned to us, we reserve the right to pass on any associated costs back to you which will be deducted out of any refunds that are due. 

Can I return my articles for free?

Cost of return is outlined in our return policy, as normal, if the item is faulty or you have been incorrectly delivered a product, we will cover the cost of return through your refund. Otherwise, the cost of return postage would be your own liability.

RETURNS

How do I return my purchase?

We recommend using a tracked carrier service which provides insurance for the value of the items you return or provides you with proof of shipment at minimum

Make sure the items you want to return are properly packaged and all labels are intact. We do not accept returns on any worn items.

• Put the item(s) you wish to return in the box/bag
• Fill in the returns sheet that is included in your parcel
• You will be provided with commercial invoices for overseas returns goods once you have emailed in to sales@dmljeans.co.uk
• For overseas returns you must print FOUR commercial invoices, attach THREE to your return and take ONE to your carrier.
• Bring your package to a drop-off point from your chosen carrier. Please make sure you keep the shipping receipt as proof of return

Please return your parcel and to-: